Delivery & Dispatch

The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.

In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.

Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.

Large or bulky items are generally delivered via a freight forwarder. Typically, orders are delivered to the curb of the delivery address. The forwarding company will contact you over the phone to schedule the delivery. Deliveries can only be made by appointment.

We care about the environment, and so should you!

The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage. 

Our boxes are made from pure carton and can be disposed of in waste paper refuse. 

Great Britain

Customs duties and taxes will be incurred by us. No additional costs will be incurred by the customer. The customer only settles the amount that is displayed on our website. Returns will remain to be free of charge.

Due to legal regulations, we are forced to disable the sale of some product groups in the UK. Therefore, you may not be able to purchase some of your favourite products.

Companies with a valid VAT Registration Number are only able to place company orders that exceed 135 GBP.